Refund Policy

Overview

SaaSKevin offers a simple, domain-based pricing model with a free tier, allowing you to evaluate our service before incurring any charges. We believe in transparency and fairness, and this policy outlines how refunds are handled for subscription billing.

Our pricing includes 3 domains free. Traffic is included under a fair-use policy.

Subscription Billing

SaaSKevin subscriptions are billed monthly in advance for domain-based charges. Here's how our billing works:

• Domain charges: Billed monthly based on the number of active domains beyond the free tier (3 domains)
• Billing cycle: Charges are processed automatically via Stripe on your monthly billing date

General Refund Policy

Due to the nature of our service and the free tier that allows evaluation before payment:

• Subscription fees are generally non-refundable once charged
• Partial month usage is not pro-rated upon cancellation

We recommend staying within the free tier while evaluating our service to avoid charges until you're confident SaaSKevin meets your needs.

Cancellation

You can cancel your subscription at any time through the billing section of your dashboard or via the Stripe Customer Portal. When you cancel:

• Your subscription remains active until the end of your current billing period
• You will not be charged for subsequent billing periods
• No partial refunds are issued for unused time in the current billing period
• Access to paid features continues until the subscription period ends
• Your configured domains will continue routing traffic until cancellation takes effect

Exceptions and Special Circumstances

We may consider refunds or service credits in the following situations:

• Service outages: Extended unplanned downtime that significantly impacts your service may qualify for service credits
• Billing errors: If you were charged incorrectly due to a technical issue on our end, we will issue a full refund for the erroneous charges
• Duplicate charges: Accidental duplicate payments will be refunded promptly
• Unauthorized charges: If your account was compromised and unauthorized charges occurred, contact us immediately

Service Credits

In lieu of monetary refunds, we may offer service credits that can be applied to future billing cycles. Service credits:

• Are applied automatically to your next invoice
• Do not expire while your account remains active
• Cannot be transferred or exchanged for cash
• Are forfeited if your account is terminated for policy violations

How to Request a Refund

If you believe you qualify for a refund under the exceptions listed above, please contact our support team:

• Email us at support@saaskevin.com
• Include your account email and team name
• Provide the invoice number or date of the charge in question
• Describe the reason for your refund request

We aim to respond to all refund requests within 2-3 business days. Approved refunds are typically processed within 5-10 business days and will appear on your original payment method.

Disputed Charges

If you notice an unfamiliar charge from SaaSKevin, please contact us before disputing the charge with your bank or credit card company. We're committed to resolving billing issues quickly and fairly.

Filing a chargeback without first contacting us may result in account suspension and additional fees. We maintain detailed records of all account activity and usage, which we can provide to help clarify any concerns.

Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or through your dashboard. The updated policy will apply to charges incurred after the effective date. Your continued use of the service after changes take effect constitutes acceptance of the updated policy.